Customer Service Officer (Call Center)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH106036_1633670505
Salary Negotiable
Consultant Name Andalan Rvin James Murillo
Consultant Email james.andalan@manpower.com.sg
Consultant Contact No. 62325731
EA License No. 02C3423
Consultant Registration No. R1331697


Job Scope:

  • First level helpdesk to respond to calls
  • Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle written responses via the Chatbot/ Virtual Assistant



Job Qualifications:

  • Possess at least a GCE O level education or equivalent
  • With minimum 1 year experience in the contact center or customer service-related industry
  • With good customer service skills
  • Able to work shift and weekends when necessary

Rvin James Murillo Andalan EA License No. 02C3423 Personnel Registration No. R1331697

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