Customer Service Officer (Call Center, 24/7 Shift) Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH131408_1694057839
Salary S$3000 - S$3500 per annum
Consultant Name Rupa Kankariya
Consultant Email
Consultant Contact No. 65515317
EA License No. 02C3423
Consultant Registration No. R1441955

Job Scope
The Contact Centre provides 24/7 omni-channel services including phone call, email, and webchat to customers. The Customer Service Officer (CSO) will be responsible to answer customers' queries and provide first call resolution.

Role & Responsibilities:

  • Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat.
  • Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns.
  • Guide callers in navigating the client website and using the available services.
  • Gather customer feedback and sentiments and escalate to the relevant parties for further actions.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
  • Maintain and improve service level quality by adhering to standards and guidelines.
  • Handle ad hoc duties as required.

Job Requirements:

  • Minimum O' level education or any related discipline
  • Minimum 1 year of experience working in a contact center industry.
  • Active listener and possesses problem-solving skills.
  • Fast learner and good team player.
  • Demonstrates good customer service and communication skills and comfortable to work in a fast-paced environment.
  • 44 hours per week, able to work rotating shift hours including weekends and public holidays.
  • Open to shift work to support 24/7 operations.

Interested Applicants, please email your resume to (R1441955), stating the position as the subject title in the email.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

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