Customer Service Officer (Call Center) | Contract | 24/7 Shift

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH131276_1700041824
Salary S$0.00 - S$3000 per month
Consultant Name Hibah Bakhtavar
Consultant Email hibah.bakhtavar@manpower.com.sg
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R21103109


BRIEF DESCRIPTION OF THE ROLE
The Contact Centre provides 24/7 omni-channel services including phone call, email, and webchat to customers. The Customer Service Officer (CSO) will be responsible to answer customers' queries and provide first call resolution.

Role & Responsibilities:

  • Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat
  • Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
  • Guide callers in navigating the client website and using the available services
  • Gather customer feedback and sentiments and escalate to the relevant parties for further actions
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
  • Maintains and improves service level quality by adhering to standards and guidelines
  • Handle ad hoc duties as required.



Job Requirements:

  • Minimum O' level education or any related discipline
  • Minimum 1 year of experience working in a contact center industry
  • Active listener and possesses problem-solving skills
  • Fast learner and good team player
  • Demonstrates good customer service and communication skills and comfortable to work in a fast-paced environment
  • 44 hours per week, able to work rotating shift hours including weekends and public holidays
  • Open to shift work to support 24/7 operations


Interested Candidates may send their resume and cover letter directly to Hibah.bakhtavar@manpower.com.sg ,stating the position as the subject title in the email.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Hibah Bakhtavar EA License No.: 02C3423 Personnel Registration No.: R21103109

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