Customer Service Officer (Call Center) |Contract| 24/7 Shifting

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH121242_1668415844
Salary S$2500 - S$3000 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160



BRIEF DESCRIPTION OF THE ROLE
The Contact Centre provides 24/7 omni-channel services including phone call, email, and webchat to customers. The Customer Service Officer (CSO) will be responsible to answer customers' queries and provide first call resolution.

Role & Responsibilities:

  • Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat
  • Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
  • Guide callers in navigating the client website and using the available services
  • Gather customer feedback and sentiments and escalate to the relevant parties for further actions
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
  • Maintains and improves service level quality by adhering to standards and guidelines
  • Handle ad hoc duties as required



Job Requirements:

  • Minimum 1 year of experience working in a contact center industry
  • Minimum O' level education
  • Active listener and possesses problem-solving skills
  • Fast learner and good team player
  • Demonstrates good customer service and communication skills and comfortable to work in a fast-paced environment
  • 44 hours per week, able to work rotating shift hours including weekends and public holidays
  • Open to shift work to support 24/7 operations
  • Location: Suntec City

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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