Customer Service Officer(Call Center) |Contract | 24/7 Shifting

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH128149_1684752748
Salary S$2500 - S$3000 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Job Scope

  • Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat
  • Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
  • Guide callers in navigating the client website and using the available services
  • Gather customer feedback and sentiments and escalate to the relevant parties for further actions
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
  • Maintains and improves service level quality by adhering to standards and guidelines
  • Handle ad hoc duties as required



Job Qualifications

  • Minimum O' Level education
  • Minimum 12 months of call center environment
  • Able to multitask - Logging tickets, checking KBs while on the call
  • First call resolution expertise to close the call at CSO level
  • Experience in dealing with Public, Government/IMDA/GovTech Contact Centre/Service Desk agents
  • Fast paced environment (gauge the number of calls handle per day)
  • 44 hours per week, able to work rotating shift hours including weekends and public holidays
  • Open for candidates looking for Night shift only

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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