Customer Service Officer (Call Center) | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH114581_1654057296
Salary Negotiable
Consultant Name Swati Kiran
Consultant Email
Consultant Contact No. 6232 5731
EA License No. 02C3423
Consultant Registration No. R1878571

Job Scope

  • First level helpdesk to respond to calls
  • Provide first call resolution to users who called the hotline number which is public facing, advising on issues
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle responses via the Chatbot/Virtual Assistant

Job Qualification

  • With at least O' level educational background or equivalent
  • With minimum 1 year experience in the contact center or customer service-related industry
  • With good customer service skills
  • Open to shift work to support 24/7 operations
  • Compensation package: basic salary plus allowance, bonus and incentives
  • Location: Suntec City

Swati Kiran License No.: 02C3423 Personnel Registration No.: R1878571

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit