Customer Service Officer (Call Centre) | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH136499_1710221013
Salary S$2500 - S$2700 per month + allowance
Consultant Name Cristina Malabuyoc Malijan
Consultant Email cristina.malijan@manpower.com.sg
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547


Job Scope:

  • First level helpdesk to respond to calls
  • Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle written responses via the Chatbot/ Virtual Assistant



Job Qualifications:

  • Possess at least a GCE O level education or equivalent
  • With minimum 1 year experience in the contact centre or customer service-related industry
  • With good customer service skills
  • Able to work shift and weekends when necessary


Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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