Customer Service Officer (Contact Center) | 12-Months Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH105359_1633493153
Salary S$2000 - S$2500 per month
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email bernice.rallonza@manpower.com.sg
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:

  • First level helpdesk to respond to calls
  • Provide first call resolution to users who called into the hotline which is public facing, advising on issues or assisting on help needed
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle written responses via the Chatbot/ Virtual Assistant

Job Qualifications:

  • At least a GCE O level education or its equivalent and with at least 1 year experience in the contact center or customer service-related industry
  • Able to take stress of answering calls from members of public
  • Good communication verbal and written skills
  • Able to work shift and weekends when necessary

Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

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