Job Description:
- Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
- Understands the customer and establishes needs to offer relevant products, services and solutions
- Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
- Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
- Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
Requirements:
- Min of 1-2 years working experience in Customer Service, preferably in banking sector
- Must possess strong problem solving, communication and interpersonal skills
- Ability to work under pressure in a very dynamic environment
- Possess a positive, self-starter mentality
Mary Grace Perez Marcojos EA License No. 02C3423 Personnel Registration No. R1110449
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