Customer Service Officer | contract | Banking | up to $2800

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference CS001_1564382792
Salary Negotiable
Consultant Name Marcojos Mary Grace Perez
Consultant Email gracie.marcojos@manpower.com.sg
Consultant Contact No. 65515589
EA License No. 02C3423
Consultant Registration No. R1110449

Job Description:

  • Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
  • Understands the customer and establishes needs to offer relevant products, services and solutions
  • Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
  • Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
  • Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area

Requirements:

  • Min of 1-2 years working experience in Customer Service, preferably in banking sector
  • Must possess strong problem solving, communication and interpersonal skills
  • Ability to work under pressure in a very dynamic environment
  • Possess a positive, self-starter mentality

Mary Grace Perez Marcojos EA License No. 02C3423 Personnel Registration No. R1110449

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