The position will be responsible for managing, coordinating, and processing all enquiries / orders to the complete satisfaction of the customers within the guidelines set by the company.
Job Description:

• Process customers' orders and billing timely and precisely
• Handle enquiries (via phone calls, faxes and emails) from customers and channel partners
• Monitor and analyse backorder report and provide timely updates of order / delivery status to customers
• Maintain and follow up of sales orders including standing orders, blanket orders and direct delivery orders
• Maintain good documentation
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Process claim and return as well as generation of credit notes
• Submit electronic invoices

Requirements:

• Diploma qualification in a Science or Business discipline
• At least 2 years customer service experience in medical laboratories and life science industry
• Excellent communication and interpersonal skills
• Excellent customer service and listening skills
• Ability to multi-task, prioritize and manage time effectively
• Team player
• With sense of urgency

Interested applicants with relevant experience, please send your updated resume to ernielyn.tizon@manpower.com.sg
Shortlisted candidates will be notified. Thank you.

Pal-Ing Ernielyn Tizon EA License No.: 02C3423 Personnel Registration No.: R1100414

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