Customer Service Officer | Up to $2.8K | 5.5 days

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH133414_1699496754
Salary S$2500 - S$2800 per month
Consultant Name Tng Wess Lee
Consultant Email
Consultant Contact No. 6232 5255
EA License No. 02C3423
Consultant Registration No. R1551835

Job Description

  • Manage high volume of client inquiries through phone calls.
  • Prepare paperwork such as quotations, scheduling of servicing jobs and issuance of spare parts.
  • Generate sales leads by inquiring on replacements for appliances that are too old to be serviced.
  • Manage client negative reviews/feedback/complaints and offer simple troubleshooting solutions to rectify faulty appliances.
  • Manage and monitor spare parts inventory within warehouse/showroom.
  • Order and issue spare parts to the service team.
  • Prepare and arrange for spare parts distribution (i.e. self collect/courier)

Job Requirements

  • Minimum NITEC qualifications
  • At least 1 year experience in customer service/sales support/administrative
  • Possess excellent communication skills
  • Familiarity with CRM systems and practices would be advantageous
  • Comfortable with work location: Ubi/Kaki Bukit
  • Comfortable to work on alternate weekends (half day)

Tng Wess Lee License No.: 02C3423 Personnel Registration No.: R1551835

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