Job Description

• Manage high volume of client inquiries through phone calls.
• Prepare paperwork such as quotations, scheduling of servicing jobs and issuance of spare parts.
• Generate sales leads by inquiring on replacements for appliances that are too old to be serviced.
• Manage client negative reviews/feedback/complaints and offer simple troubleshooting solutions to rectify faulty appliances.
• Manage and monitor spare parts inventory within warehouse/showroom.
• Order and issue spare parts to the service team.
• Prepare and arrange for spare parts distribution (i.e. self collect/courier)

Job Requirements

• Minimum NITEC qualifications
• At least 1 year experience in customer service/sales support/administrative
• Possess excellent communication skills
• Familiarity with CRM systems and practices would be advantageous
• Comfortable with work location: Ubi/Kaki Bukit
• Comfortable to work on alternate weekends (half day)

Tng Wess Lee License No.: 02C3423 Personnel Registration No.: R1551835

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