Customer Service Officer | Up to $2.8K | 5.5 days

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH133414_1699496754
Salary S$2500 - S$2800 per month
Consultant Name Tng Wess Lee
Consultant Email [email protected]
Consultant Contact No. 6232 5255
EA License No. 02C3423
Consultant Registration No. R1551835


Job Description

  • Manage high volume of client inquiries through phone calls.
  • Prepare paperwork such as quotations, scheduling of servicing jobs and issuance of spare parts.
  • Generate sales leads by inquiring on replacements for appliances that are too old to be serviced.
  • Manage client negative reviews/feedback/complaints and offer simple troubleshooting solutions to rectify faulty appliances.
  • Manage and monitor spare parts inventory within warehouse/showroom.
  • Order and issue spare parts to the service team.
  • Prepare and arrange for spare parts distribution (i.e. self collect/courier)



Job Requirements

  • Minimum NITEC qualifications
  • At least 1 year experience in customer service/sales support/administrative
  • Possess excellent communication skills
  • Familiarity with CRM systems and practices would be advantageous
  • Comfortable with work location: Ubi/Kaki Bukit
  • Comfortable to work on alternate weekends (half day)

Tng Wess Lee License No.: 02C3423 Personnel Registration No.: R1551835

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy