Customer Service Agent

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH83989_1573469854
Salary S$2100 - S$2500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Our client, a global technology company, is a self-service solution and supports services in the retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organization in more than 100 countries

Duties & Responsibilities:

  • Co-ordinate to produce cash replenishment schedules for Bank's Self-Service Terminals (SST).
  • Ensure that the daily cash balances of assigned SSTs being managed and determine if any SSTs need to be replenished ahead of the next scheduled replenishment.
  • Review the forecast performance of assigned SSTs to determine how to improve the accuracy of the forecast.
  • Liaise with CIT on daily operation requirement based on forecast of daily cash replenishment schedules.
  • Ensure the cash management operation runs smoothly for the assigned SSTs.



Knowledge & Skill Requirements

  • Must possess high quality customer service skills and a professional communication style
  • Customer orientation and ability to adapt/respond to different types of characters
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Candidates with no experience are welcome to apply
  • Willing to work shift, weekends and Public Holidays.
  • Work Schedule: 8am - 8pm (12 hours) - 4 days work week/3 days off
  • Contract: 12 months
  • Location: Tampines

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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