- Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact, not transaction processing.
- First level helpdesk to respond to call and provide resolution to customer queries
- Possess at least a GCE O level education or equivalent
- With minimum 1 year experience in the customer service-related industry
- With good customer service skills
- Able to work shift and weekends when necessary
Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547