Job scopes

• Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact, not transaction processing.
• First level helpdesk to respond to call and provide resolution to customer queries

Job requirements

• Possess at least a GCE O level education or equivalent
• With minimum 1 year experience in the customer service-related industry
• With good customer service skills
• Able to work shift and weekends when necessary

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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