Customer Service Representative | 12-Months Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH106940_1650346913
Salary Negotiable
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:

  • Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
  • 1st level helpdesk to respond to call and provide resolution to customer queries

Job Qualifications:
1. Diploma in IT or Business or equivalent
2. At least 1 year experience in contact center or customer service roles
3. Customer-centric focused
4. Experienced with case management
5. Ability to work efficiently and effectively independently
6. Must be comfortable performing shiftwork and/or weekends on rotating schedule

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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