Customer Service Representative

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH84325_1574310015
Salary S$1600 - S$2100 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160



You will be part of the dynamic and vibrant team in a fast paced and structured environment to develop and deliver customer satisfaction standards. Responsibilities include handling incoming calls, call back and respond to incoming emails.
Responsibilities:

  • Effectively manage large amounts of incoming calls and email enquiries
  • Identify and assess incoming caller' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team targets and call handling quotas
  • Handle feedbacks, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage incoming callers



Requirements:

  • Must possess high quality customer service skills and a professional communication style
  • Customer orientation and ability to adapt/respond to different types of characters
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Candidates with no experience are welcome to apply
  • Open to shift schedule


CONTRACT DURATION: 12 MONTHS
JOB LOCATION: Commonwealth
SALARY: Basic salary + incentives

  1. SHIFT SCHEDULE (Full Time): Monday to Friday and Saturday (shift)
  • 1st shift = 8am to 5pm
  • 2nd shift = 11am to 8pm
  • Saturdays (between 8am to 2pm)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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