Customer Service Representative

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH116696_1659495238
Salary S$3000 - S$3800 per month + AWS + Quarterly Bonus
Consultant Name Jerald Tan Jin Jie
Consultant Email jerald.tan@manpower.com.sg
Consultant Contact No. 6551 5322
EA License No. 02C3423
Consultant Registration No. R22108037



Responsibilities

  • Facilitates good communication between customers, Sales and production fabs. CSR should always remain contactable to ensure high level of customer service
  • Participates in on-site visits to customers when necessary
  • Enters customers' orders according to PO and allocated quantity, ensuring that the orders are in optimized shipment quantity and evenly loaded over the month
  • Processes customer urgent orders as and when needed
  • Manages order cut-over with product change requests from internal or external customers
  • Manages customer consignment inventory when required
  • Performs other functions related to the order / inquiry entry system, i.e. changing schedules, preparation of reports (hardcopy when needed), and any additional activity necessary to complete the desired function successfully.
  • Anticipates customer reactions to unfavorable schedule confirmation, quality issues, etc. The CSR must address any concern and pursue information or activity to satisfy the customer. When appropriate, the CSR must decide to involve the Regional Sales Leader



Requirement

  • Degree/Diploma in Business Administration or Engineering
  • Good PC skills, SAP knowledge preferable
  • Knowledge of the semiconductor industry with some knowledge of industry trends and markets, and the ability to obtain additional information as needed

Working Hour

  • Monday to Friday 8am to 5.30pm



Interested applicants please kindly submit your resume and click Apply Now button.


We regret to inform that successful applicants will be contacted. Thank you.


Jerald Tan Jin Jie


Personal Reg No: R22108037


Manpower Staffing Services (S) Pte Ltd


EA License No: 02C3423

Jerald Tan Jin Jie License No.: 02C3423 Personnel Registration No.: R22108037

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