Customer Service Representative (Call Center) | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH137652_1713493729
Salary S$2500 - S$2700 per month + incentives, bonus
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Scope

  • Log all incoming calls and email, and record sufficient information to facilitate effective incident processing.
  • Identify the impact, urgency, and priority of incidents.
  • Provide initial troubleshooting and support for incidents.
  • Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
  • Seek confirmation for closure from the user when resolution is provided.
  • Serve as the first point of contact for all incidents.
  • Prepare daily and weekly report (knowledgeable in excel)

Job Qualifications

  • With at least O' level educational background or equivalent
  • Minimum 1 year of customer service experience, with a call center background is a plus.
  • Must possess high quality customer service skills and a professional communication style.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent phone contact handling skills and active listening.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Open to shift schedule (between 8am - 8pm | 5.5 days' work week)
  • Job location: Commonwealth

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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