Customer Service Representative | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH124688_1677147665
Salary Negotiable
Consultant Name Cristina Malabuyoc Malijan
Consultant Email cristina.malijan@manpower.com.sg
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547


Job scopes

  • Provide technical support for resolution of customer IT problems, incidents, issues, requests, and queries.
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact, not transaction processing.
  • First level helpdesk to respond to call and provide resolution to customer queries


Job requirement

  • Possess at least a GCE O level education or equivalent
  • With minimum 1 year experience in the customer service-related industry
  • With good customer service skills

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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