Job Description

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  Provide administrative support for sales operations, with a focus on order processing and delivery coordination.
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  Identify and resolve potential issues in the order-to-delivery process and customer service, often requiring prompt decision-making in collaboration with relevant stakeholders.
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  Prepare and issue quotations, check stock availability, and confirm shipping schedules in line with established guidelines.
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  Ensure timely and accurate input of quotations and contracts into the system.
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  Monitor contract execution and fulfillment.
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  Assist in preparing export documentation for submission to customers and financial institutions.
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  Conduct credit checks within defined limits and confirm customer orders accordingly.
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  Track order progress and coordinate with relevant teams to address any delays or issues.
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  Notify Sales Manager and internal teams of potential order or delivery concerns.
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  Maintain up-to-date customer records with current commercial information.
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  Follow up on outstanding customer payments to ensure timely collection.
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  Serve as the first point of contact for handling complaints and claims.
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  Ensure all customer service activities align with company guidelines to enhance the company's commercial standing.

Job Requirements

• Diploma or Degree in Customer Service, Food Technology, Logistics, or Supply Chain Management.
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  Solid understanding of import/export procedures, including handling Letters of Credit.
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  Ability to work efficiently under pressure and manage multiple tasks simultaneously.
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  Experience with ERP systems is required.
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  Team-oriented, motivated, with a positive attitude and a willingness to learn and grow.
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  Culturally sensitive and aware when dealing with international stakeholders.

We regret that shortlisted candidates will be notified.
Name: Teoh Xue Ling
Registration No.: R22107190
EA License No.: 02C3423

Shirleen Teoh Xue Ling License No.: 02C3423 Personnel Registration No.: R22107190

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