Customer Service Representative (Part Time)

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH80875_1568198798
Salary Up to S$9 per hour
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160



You will be part of the dynamic and vibrant team in a fast paced and structured environment to develop and deliver customer satisfaction standards. Responsibilities include handling incoming calls, call back and respond to incoming emails.
Responsibilities:

  • Effectively manage large amounts of incoming calls and email enquiries
  • Identify and assess incoming caller' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team targets and call handling quotas
  • Handle feedbacks, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage incoming callers



Requirements:

  • Must possess high quality customer service skills and a professional communication style
  • Customer orientation and ability to adapt/respond to different types of characters
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Candidates with no experience are welcome to apply
  • Open to shift schedule


CONTRACT DURATION: 12 MONTHS
JOB LOCATION: Commonwealth
SALARY: $9 per hour

  1. SHIFT SCHEDULE (Part Time): Flexible (at least 3x a week/4 hours a day)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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