Customer Service Representative (Part Time)

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH81525_1569233154
Salary Up to S$9 per hour
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160



You will be part of the dynamic and vibrant team in a fast paced and structured environment to develop and deliver customer satisfaction standards. Responsibilities include handling incoming calls, call back and respond to incoming emails.
Responsibilities:

  • Effectively manage large amounts of incoming calls and email enquiries
  • Identify and assess incoming caller' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team targets and call handling quotas
  • Handle feedbacks, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage incoming callers



Requirements:

  • Must possess high quality customer service skills and a professional communication style
  • Customer orientation and ability to adapt/respond to different types of characters
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Candidates with no experience are welcome to apply
  • Open to shift schedule


CONTRACT DURATION: 12 MONTHS
JOB LOCATION: Commonwealth
SALARY: $9 per hour

  1. SHIFT SCHEDULE (Part Time): Flexible (at least 3x a week/4 hours a day)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy