Customer Service/Life Science Technical Support Executive

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH106702_1635407256
Salary S$4000 - S$4200 per month + Bonus
Consultant Name Song Zhaohui
Consultant Email zhaohui.song@manpower.com.sg
Consultant Contact No. 62328817
EA License No. 02C3423
Consultant Registration No. R1761205


Summary:
Client is a leading Biotech/Laboratory MNC for life science research. This role will be primarily responsible for supporting internal and external customer with technical and application support.
Responsibilities:

  • Provide internal and external customers with technical and application support via the various channels including telephone, e-mail and remote control.
  • Liaise with technical service, customer service and sales teams.
  • Back up for other country when necessary
  • Manage reagents/spare parts in association with troubleshooting and replacement in case of Level 3 escalation and have a credit note for Out-of-box failure and early failure.
  • Deliver company's promise to the customer
  • Active communication/sharing with the sales teams and Field Service Engineer and Division.
  • Database Management for: Sales Force Dot Com/Service Cloud/Service Max/BRiCare/Baan/SAP


Requirements:

  • Bachelor's Degree in Biosciences/Biomedical/Medical Technology or Sciences associated discipline.
  • Prior experience in a customer service centre will be an advantage
  • Be familiar with major life science research products in the market in terms of operation, application, interpretation result.

Song Zhaohui EA License No. 02C3423 Personnel Registration No. R1761205

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