Summary:
Client is a leading Biotech/Laboratory MNC for life science research. This role will be primarily responsible for supporting internal and external customer with technical and application support.
Responsibilities:

• Provide internal and external customers with technical and application support via the various channels including telephone, e-mail and remote control.
• Liaise with technical service, customer service and sales teams.
• Back up for other country when necessary
• Manage reagents/spare parts in association with troubleshooting and replacement in case of Level 3 escalation and have a credit note for Out-of-box failure and early failure.
• Deliver company's promise to the customer
• Active communication/sharing with the sales teams and Field Service Engineer and Division.
• Database Management for: Sales Force Dot Com/Service Cloud/Service Max/BRiCare/Baan/SAP

Requirements:

• Bachelor's Degree in Biosciences/Biomedical/Medical Technology or Sciences associated discipline.
• Prior experience in a customer service centre will be an advantage
• Be familiar with major life science research products in the market in terms of operation, application, interpretation result.

Song Zhaohui EA License No. 02C3423 Personnel Registration No. R1761205

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