Customer Service Specialist (Call Centre/Luxury)

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference SU_1561712916
Salary S$2600 - S$2900 per month + VB
Consultant Name Siti Suhara Binte Kames
Consultant Email siti.suhara@manpower.com.sg
Consultant Contact No. 62328809
EA License No. 02C3423
Consultant Registration No. R1548454

We are looking to hire Customer Service Specialists for a permanent role with one the most premier travel services in the world.

The successful candidates will be based in Singapore and serving customers from APAC countries such as Singapore, Japan, Indonesia, etc.

You will:

  • Provide the highest level of hands-on, customised service within committed timelines
  • Assist customers to coordinate and liaise with suppliers and vendors
  • Communicate with clients over the telephone and through written communication
  • Illustrate a clear understanding of the different local cultures and needs of customers to ensure proper handling on requests and correct information recorded on CRM database profiling
  • Research and source for information & solutions
  • Review customer feedback to continuously improve service

About You:

  • An avid traveller, or with passion and understanding of the travel industry.
  • Customer service professional, with excellent communication skills demonstrating verbal and written expression, active listening and ability to maintain interpersonal relationships
  • Autonomous worker, with excellent time management, administration and organisational skills
  • Professional manner with a strong aptitude for following up with clients to resolve issues
  • The natural ability to develop effective business relationships and work positively within a team environment

As this role will cover APAC customers, you will be required to work shift hours:

  • Earliest shift starts: 6AM
  • Latest shift ends: 11PM

Interested candidates may send in their resumes to siti.suhara@manpower.com.sg, including the following information:

  1. Last drawn and expected salary
  2. Notice Period

Please note that only shortlisted candidates will be notified.

Siti Suhara Binte Kames EA License No. 02C3423 Personnel Registration No. R1548454