The Trainer will be responsible for scheduling and conducting all training related to system software, FAQs and call handling etiquette. Responsibilities include but not limited to:
- Knowledge on products and services (including FAQs)
- Digital Services
- Virtual Assistant/ Chatbot
- Exceptional handling services and support
- Call handling etiquette and customer service
- Email handling
Job Qualifications:
- Degree in any related field
- With at least 5 years of experience in managerial and/or training in the contact center industry
- Call handling etiquette and customer service skills
- Able to work shift and weekends when necessary
Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160
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