Customer Service Trainer | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH105357_1632321825
Salary S$3000 - S$4000 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

The Trainer will be responsible for scheduling and conducting all training related to system software, FAQs and call handling etiquette. Responsibilities include but not limited to:

  • Knowledge on products and services (including FAQs)
  • Digital Services
  • Virtual Assistant/ Chatbot
  • Exceptional handling services and support
  • Call handling etiquette and customer service
  • Email handling

Job Qualifications:

  • Degree in any related field
  • With at least 5 years of experience in managerial and/or training in the contact center industry
  • Call handling etiquette and customer service skills
  • Able to work shift and weekends when necessary

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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