Job Scope:
- Answer customer queries by phone and email with focus on first contact resolution
- Provide accurate and complete information to customers by following the right processes
- Manage and resolve customer complaints
- Willing to go the extra mile to help customers
Job Requirement:
- Minimum Diploma holder with at least 1 years' experience working in a call centre, handling inbound calls and emails
- Previous experience with the airline, hotel or loyalty / rewards industry is good to have
- Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
- Self-motivated and be able to work unsupervised.
- Positive attitude and can-do mindset
- Good in communication and interpersonal skills
- Good in cross-cultural awareness
- Prior exposure to a web-driven environment
Additional Information:
- Salary - S$3K per month
- Contract duration: 2-month contract
- Working days and hours: Mon - Fri, 5am to 2pm, 8am to 5pm (S$30 transport allow for shift starts at 5am)
- Location: Jln Besar, Bendemeer MRT
Lyn, Yee Chen Fu EA License No. 02C3423 Personnel Registration No. R1110796
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