[Customer Site] Network Engineer (Operation) | Up to $4,000

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH104095_1629689652
Salary AWS, Variable Bonus
Consultant Name Jeffrey Koh Kok Ann
Consultant Email jeffrey.koh@manpower.com.sg
Consultant Contact No. 6232 8809
EA License No. 02C3423
Consultant Registration No. R1770345

  • Nearest MRT: Labrador Park
  • Salary will commensurate with relevant work experience
  • Role focus: Daily security operations and incident management adhering to the SLAs



Job Scope:

  • Render user technical support, perform regular security reviews and ensure timely escalations to principals to diagnose and troubleshoot fault incidents at the assigned customer's site
  • Daily operational health checks for the IT infrastructure.
  • Monitor alarms & report to customer via email/mobile (if any major severity seen.)
  • Firmware update & patch management and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
  • Creation of change request plan and submit to customer operation manager or supervisor for review and approval.
  • Maintain, track and update physical and logical diagram changes.
  • Manage & track all cabling/ patching records.
  • Work and liaise with appointed partners/vendor for necessary site survey and discussions.
  • Preparing weekly ticket tracking list for outstanding & resolved tickets.
  • Prepare and provide monthly equipment status (system events, severity alerts, violations, overall status, etc..) report to customer.
  • Work with appointed vendors and internal stakeholders to ensure internal audit compliance.
  • Ensure that all correspondence with customers is performed in a prompt and courteous manner.
  • Work closely with various team of engineers (internal & external) for troubleshooting.
  • Ownership on critical incidents for customers to deliver resolution within SLA.
  • Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
  • Perform L3 escalation to appointed partner and/or principal vendor.
  • Performing RMA for hardware failures and replacement in production environment
  • Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
  • Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
  • Able to follow and meet customer SLA for all the incidents and requests.
  • Take ownership of incidents and service delivery in customer's environment.
  • Undertake escalation for networking related matters from desktop engineers, perform troubleshooting and hardware field replacement works for customers.
  • Responsible for updating technical documentations for configuration changes.
  • Responsible for opening and closing of support tickets in ServiceNow Platform providing timely updates to customer and service delivery manager for support cases that has been allocated to you.
  • Raising Change and Service Request, updating to the customer ITSM platform
  • Update master equipment inventory list once new equipment is deployed or RMAed



Job Requirements:

  • Relevant fields of studies (IT, Infocomm, Com Science, Etc..) with min 1 year of related work experience
  • Willing to perform after office hours activities and standby duties
  • With CCNA certification is a plus
  • Existing knowledge/certification for network operations including network, wireless, security technologies will be a bonus



*Shortlisted candidates will be informed.


Interested applicants please send in your updated resume to jeffrey.koh@manpower.com.sg with the subject "Network Engineer (Operation)"


Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423

Jeffrey Koh Kok Ann License No. 02C3423 Personnel Registration No. R1770345

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