​Job Description

• Manage inbound and outbound calls in a timely manner, handle enquiries and arrange consultations from all channels.

• Assist Sales Team in qualifying prospects and setting up appointments

• Work closely with Operations team to ensure that all consultants’ schedule are properly managed and appointments are correctly scheduled

• Send text reminders/make phone calls to remind prospects and clients about appointment

• Support customer journey as product expert

• Create pre sales collateral and maintain an internal database of case studies and client specific presales collateral

• Maintain an opportunity leads tracker

• Ensure prospects are followed-up in a timely manner

• Answer enquiries from customers across all communication channels

• Maintain thorough and accurate customer service records

• Work with sales and marketing team to ensure that proper customer service is being delivered

• Provide feedback to management about product/service enhancements that address customer needs and drive additional business value

• Stay current on competitive analysis and market differentiation

• Any other operational and customer service related duties as assigned.

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Requirements

• 1+ years of experience in pre-sales or in customer service

• Great attention to detail in all aspects of work is essential

• Confident and professional communicator

• Ability to work independently, with minimal supervision

• Consistently able to achieve/go beyond weekly KPIs

• Creative problem-solving skills with a flexible mindset and desire to work in a fast-paced, high growth organisation

• Qualifications – Minimum N or O Levels