Customer Success Associate

Location Singapore
Discipline
Salary $2,500 - $3,000
EA License No. 02C3423

Job Description

  • Manage inbound and outbound calls in a timely manner, handle enquiries and arrange consultations from all channels.

  • Assist Sales Team in qualifying prospects and setting up appointments

  • Work closely with Operations team to ensure that all consultants’ schedule are properly managed and appointments are correctly scheduled

  • Send text reminders/make phone calls to remind prospects and clients about appointment

  • Support customer journey as product expert

  • Create pre sales collateral and maintain an internal database of case studies and client specific presales collateral

  • Maintain an opportunity leads tracker

  • Ensure prospects are followed-up in a timely manner

  • Answer enquiries from customers across all communication channels

  • Maintain thorough and accurate customer service records

  • Work with sales and marketing team to ensure that proper customer service is being delivered

  • Provide feedback to management about product/service enhancements that address customer needs and drive additional business value

  • Stay current on competitive analysis and market differentiation

  • Any other operational and customer service related duties as assigned.

Requirements

  • 1+ years of experience in pre-sales or in customer service

  • Great attention to detail in all aspects of work is essential

  • Confident and professional communicator

  • Ability to work independently, with minimal supervision

  • Consistently able to achieve/go beyond weekly KPIs

  • Creative problem-solving skills with a flexible mindset and desire to work in a fast-paced, high growth organisation

  • Qualifications – Minimum N or O Levels