Customer Support Analyst (Banking) - 2 years contract - $4000

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH86700_1581411494
Salary S$3000 - S$4000 per month
Consultant Name Rupa Kankariya
Consultant Email rupa.kankariya@manpower.com.sg
Consultant Contact No. 65515317
EA License No. 02C3423
Consultant Registration No. R1441955

Responsibilities:

  • Responsible for overall satisfaction and retention of the business customers through knowledge of their core business and products
  • Builds long-term customer relationships and ensures timely response and resolution of issues
  • Serves as a gatekeeper/ delegator to ensure that all customer inquiries are routed to the right teams for investigation.
  • Serves as a technical resource to assist with the resolution of customer inquiries; collaborating with more senior resources to ensure complete and prompt response
  • Supports testing as well as process improvements efforts with the voice of the customer in mind
  • Reviews customer issue logs and assists with resolution development, escalating issues that require more advanced knowledge
  • Gains exposure to client's products/services within a particular discipline or product line

Requirement:

  • Must have at least 1 year of experience in transaction processing (billing, payments etc) within Banking industry.
  • Demonstrated knowledge in customer technical service standards, processes and tools
  • Experience assisting troubleshooting efforts to develop a high-quality customer resolution
  • Experience delivering accurate and timely resolutions under direct guidance


Interested candidates may send in their resume and cover letter directly to Rupa Kankariya (R1441955)
** We regret to inform that only shortlisted candidates will be notified.
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants at Rupa Kankariya (R1441955) EA Licence No (02C3423)
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy