Customer Support Engineer (English Speaking)

Location Singapore River, Singapore
Discipline IT
Job Reference BBBH87280_1584414096
Salary S$3000 - S$4000 per month
Consultant Name Teh Hui Tian, Zoe
Consultant Email zoe.teh@manpower.com.sg
Consultant Contact No. 6232 5252
EA License No. 02C3423
Consultant Registration No. R2089915
  • Attractive Benefits

Job Responsibilities:

  • Proactively communicate with channel partners concerning incoming incidents and register these findings in trouble tickets.
  • Resolve technical issues involving client's network connections by analysing / troubleshooting the incident and proactively coordinating the repair process with third party providers / suppliers.
  • Manage the channel partner relation by means of proactive communication throughout the entire solution process so that the client experiences the problem as fully and adequately resolved by the Company.
  • Perform technical acceptance testing on newly provisioned services to ensure quality of delivery in accordance to The Company's standards.
  • Administrate the process of technical support accurately and share findings with colleagues.
  • Participate in project teams as necessary to support the business.

Job Requirements:

  • Related studies in ICT, Electronics, Telecommunications or CCNA certification.
  • Minimum 1-2 years working experience.
  • English is a must, other regional language is beneficial.
  • Strong analytical & communication skills.
  • Creative & channel partner focused.
  • Team player

Good working knowledge in:

  • Access networking technologies (xDSL, Leased line, Wireless, Satellite)
  • Router/firewalls (primarily CISCO)
  • VPN solutions (public based on IPSEC/SSL or private based on MPLS)
  • TCP/IP (subnetting)
  • Network management systems/tools
  • SD-WAN
  • Willing to work shift

Interested applicants, please APPLY or email to your CV to zoe.teh@manpower.com.sg
We regret that only shortlisted candidates will be notified.

Name: Zoe Teh Hui Tian
Registration No.: R2089915
EA License No.: 02C3423

Teh Hui Tian, Zoe EA License No. 02C3423 Personnel Registration No. R2089915

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