Customer Support Engineer (Japanese Speaking)

Location Singapore, Singapore
Discipline IT
Job Reference BBBH87281_1585036252
Salary S$3000 - S$4000 per month
Consultant Name Teh Hui Tian, Zoe
Consultant Email zoe.teh@manpower.com.sg
Consultant Contact No. 6232 5252
EA License No. 02C3423
Consultant Registration No. R2089915
Job Responsibilities:
  • Proactively communicate with channel partners concerning incoming incidents and register these findings in trouble tickets.
  • Resolve technical issues involving client's network connections by analysing / troubleshooting the incident and proactively coordinating the repair process with third party providers / suppliers.
  • Manage the channel partner relation by means of proactive communication throughout the entire solution process so that the client experiences the problem as fully and adequately resolved by the Company.
  • Perform technical acceptance testing on newly provisioned services to ensure quality of delivery in accordance to The Company's standards.
  • Administrate the process of technical support accurately and share findings with colleagues.
  • Participate in project teams as necessary to support the business.
Job Requirements:
  • Related studies in ICT, Electronics, Telecommunications or CCNA certification.
  • Minimum 1-2 years working experience.
  • Strong analytical & communication skills.
  • Japanese speaking will be added advantage as needed to liaise with Japanese Associates.
Good working knowledge in:
  • Access networking technologies (xDSL, Leased line, Wireless, Satellite)
  • Router/firewalls (primarily CISCO)
  • VPN solutions (public based on IPSEC/SSL or private based on MPLS)
  • TCP/IP (subnetting)
  • Network management systems/tools
  • SD-WAN
Interested applicants, please APPLY or email to your CV to zoe.teh@manpower.com.sg
We regret that only shortlisted candidates will be notified.
Name: Zoe Teh Hui Tian
Registration No.: R2089915
EA License No.: 02C3423

Teh Hui Tian, Zoe EA License No. 02C3423 Personnel Registration No. R2089915

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy