Job responsibilities:
- Provide internal and external customers with technical and application support via the various channels including telephone, e-mail, and remote control
- Liaise with technical service, customer service and sales teams
- Troubleshooting and replacement in case of Level 3 escalation
- Escalate when necessary to raise a case
- Manage customer database
- Communicate/follow up with customer for instrument repair status
Job requirements:
- Degree in Medical Technology or Sciences related discipline
- Customer service or Clinical laboratory experience
- Experience in Sales Force Dot Com (SFDC) will be a plus
- Good communication skills and anger management skills
- Documentation skills
- Must be a team player
- Product knowledge and troubleshooting skills
Interested applicants, please submit your updated resume to ernielyn.tizon@manpower.com.sg or click Apply Now button.
Shortlisted candidates will be notified. Thank you.
Ernielyn Tizon Pal-ing (R1100414)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423
Pal-Ing Ernielyn Tizon EA License No.: 02C3423 Personnel Registration No.: R1100414
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