CX Quality Assurance Manager (Advertisement)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH136058_1713926230
Salary S$5000 - S$7000 per month
Consultant Name Claudia Kueh Kee Jinq
Consultant Email
Consultant Contact No. 65515579
EA License No. 02C3423
Consultant Registration No. R1880247


  • Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
  • Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
  • Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
  • Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
  • Execute or lead quality assessments on advertisement products.
  • Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
  • Provide guidance and support to vendors to maintain adherence to quality standards.
  • Gather insights from various channels and amalgamate them for actionable insights.
  • Translate insights into an executable plan and advocate for implementation with key stakeholders.
  • Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.


  • Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
  • Proficient in data analytics tool (e.g. excel etc.).
  • Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
  • Analytical experience solving problems using data and providing actionable business insights.
  • Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
  • Strong oral and written communication skills.
  • Experience in advertisement tech/digital technology is a plus.