This position is working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
Provides on-site field support to customers.
Performs basic installations, repairs, upgrades and maintenance on hardware and equipment.
Assists in the analysis of technical products, systems, and/or software for engineering support.
Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
Regular checks for IT Room devices and Meeting Room equipment when required
- Degree or Diploma in Information Technology/Computer Science or equivalent
- At least 1-2 years of desktop support experience (MNC support experience and VIP support experience preferable)
- Good deskside support technical skills and basic infrastructure knowledge
- Good communication and coordination skills
Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141