Desktop Support Engineer

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH114317_1654247940
Salary S$4000 - S$4500 per month
Consultant Name Pal-Ing Ernielyn Tizon
Consultant Email
Consultant Contact No. 6232 5249
EA License No. 02C3423
Consultant Registration No. R1100414

Job responsibilities:

  • First point of contact for all IT support queries
  • Dealing with incidents and service requests to agreed SLA's
  • Ensuring tickets and help centre articles within the ITSM tool are kept up to date
  • Ensuring customers are kept up to date with progress of their call
  • Hardware support (laptops, desktops, printers etc)
  • Escalating calls when necessary
  • Perform hands-on tasks, e.g. installing, configuring and upgrading software, installing hardware, PC deployment and setting up mobile devices
  • Configuring and supporting meeting room IT and Audio-Visual kit, including teleconferencing facilities and Webinar support
  • System administration, e.g. creation of user accounts, deleting leaver accounts etc.
  • Providing cover for and assistance to other members of the IT department as required
  • Project work within the IT department as required

Job requirements:

  • Higher Diploma/Degree or Relevant Industry Experience and qualifications
  • Excellent customer service skills
  • 2 to3 years' experience in a relevant 1st & 2nd line support
  • Dependable and excellent team player
  • Exceptional written and verbal communication skills

Working knowledge of:

  • Good understanding of PC and Printer hardware and software set-up and configuration
  • Windows Desktop OS
  • Microsoft Office packages
  • Service Desk call logging systems
  • Active Directory
  • Instant Messaging software eg Teams
  • Citrix
  • Mimecast
  • Anti-Virus
  • Mobile device support
  • ITIL Foundation

Other information:

  • 1 year contract - renewable and convertible to perm
  • Salary: Up to $4500 (based on experience)
  • 1 month completion bonus
  • Working days and hours: Monday to Friday, 9 am to 6 pm
  • Work location: Robinson Road
  • Willing to travel for business purpose if needed

Interested applicants, please submit your updated resume to

Ernielyn Tizon Pal-ing (R1100414)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Pal-Ing Ernielyn Tizon EA License No.: 02C3423 Personnel Registration No.: R1100414

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