Desktop Support Engineer

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH114317_1654247940
Salary S$4000 - S$4500 per month
Consultant Name Pal-Ing Ernielyn Tizon
Consultant Email ernielyn.tizon@manpower.com.sg
Consultant Contact No. 6232 5249
EA License No. 02C3423
Consultant Registration No. R1100414

Job responsibilities:

  • First point of contact for all IT support queries
  • Dealing with incidents and service requests to agreed SLA's
  • Ensuring tickets and help centre articles within the ITSM tool are kept up to date
  • Ensuring customers are kept up to date with progress of their call
  • Hardware support (laptops, desktops, printers etc)
  • Escalating calls when necessary
  • Perform hands-on tasks, e.g. installing, configuring and upgrading software, installing hardware, PC deployment and setting up mobile devices
  • Configuring and supporting meeting room IT and Audio-Visual kit, including teleconferencing facilities and Webinar support
  • System administration, e.g. creation of user accounts, deleting leaver accounts etc.
  • Providing cover for and assistance to other members of the IT department as required
  • Project work within the IT department as required

Job requirements:

  • Higher Diploma/Degree or Relevant Industry Experience and qualifications
  • Excellent customer service skills
  • 2 to3 years' experience in a relevant 1st & 2nd line support
  • Dependable and excellent team player
  • Exceptional written and verbal communication skills

Working knowledge of:

  • Good understanding of PC and Printer hardware and software set-up and configuration
  • Windows Desktop OS
  • Microsoft Office packages
  • Service Desk call logging systems
  • Active Directory
  • Instant Messaging software eg Teams
  • Citrix
  • Mimecast
  • Anti-Virus
  • Mobile device support
  • ITIL Foundation

Other information:

  • 1 year contract - renewable and convertible to perm
  • Salary: Up to $4500 (based on experience)
  • 1 month completion bonus
  • Working days and hours: Monday to Friday, 9 am to 6 pm
  • Work location: Robinson Road
  • Willing to travel for business purpose if needed

Interested applicants, please submit your updated resume to ernielyn.tizon@manpower.com.sg


Ernielyn Tizon Pal-ing (R1100414)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Pal-Ing Ernielyn Tizon EA License No.: 02C3423 Personnel Registration No.: R1100414

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy