Desktop Support Engineer | 12-months Contract

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH101436_1625662767
Salary Negotiable
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Local Support Services

  • Resolve incidents raised by end users in a timely manner to meet service level agreements.
  • Documents and implements standard operating procedures.
  • Sets up and troubleshoots connectivity or performance issues

Workstation Support

  • Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
  • Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal.
  • Maintains data integrity and security for workstations environment.
  • Performs installations, upgrades and backups as requested/necessary.
  • Local Technology Coordination
  • Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues.
  • Champions initiatives implemented by the CIO Organization and provides feedback on effectiveness as and when required.
  • Develops and delivers training to local customers on the use of technology.

Job requirement

  • Minimum diploma in Information Technology or equivalent
  • At least 2 yrs of experience in hardware, software support and networking operations.
  • Good working and troubleshooting knowledge of workstation hardware, Windows 10 and Office 365.
  • Confident in communicating and working with customers across all levels including VIPs.
  • Team player and possesses a customer service mindset.

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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