Desktop Support Engineer - (1st level)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH114317_1654244960
Salary S$4000 - S$4500 per month
Consultant Name Pal-Ing Ernielyn Tizon
Consultant Email ernielyn.tizon@manpower.com.sg
Consultant Contact No. 6232 5249
EA License No. 02C3423
Consultant Registration No. R1100414


Job responsibilities:

Support

  • Picking up and logging calls (via phone, email, ticketing system and face to face)
  • Setting up and configuration of new PC's and Laptops
  • 1st line troubleshooting
  • After a short while of training joining the On Call rota


Customer Service

  • Updating tickets, asset records and other service desk database records
  • Take part in the On-boarding/Off-boarding process
  • Completion of Desk Moves
  • Basic User administration - AD, Office 365, Telephony, Mimecast
  • Basic Bespoke Application support
  • Manage escalation of issues to 2nd line team or 3rd parties
  • Kick off incident management process
  • Imaging workstations
  • Acting as a resource on mini projects


Job requirements:

  • Higher Diploma/Degree or Relevant Industry Experience and qualifications
  • At least 2 years of working experience in a 1st line service desk environment
  • Good understanding of PC operating systems, hardware, networking protocols, troubleshooting and IT standards
  • Dependable and excellent team player
  • Customer Service oriented
  • Exceptional written and verbal communication skills


Working knowledge of:

  • Win 7 / Win 10
  • Microsoft Office 365
  • Service Desk ticketing systems (Vivantio is our current ITSM Tool)
  • Laptop and Desktop hardware
  • Citrix - Basic Knowledge
  • Azure - Active Directory
  • Application support
  • Comptia A+/N+/S+ Desirable
  • ITIL v3/4 Fundamentals


Other information:

  • 1 year contract - renewable / convertible to perm
  • 1 month completion bonus
  • Willing to travel overseas for business if needed
  • Working days and hours: Monday to Friday, 9 am to 6 pm
  • Work location: Robinson Road


Interested applicants, please submit your updated resume to ernielyn.tizon@manpower.com.sg

Ernielyn Tizon Pal-ing (R1100414)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Pal-Ing Ernielyn Tizon EA License No.: 02C3423 Personnel Registration No.: R1100414

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