Job Description
- Provides technical installation support to field technicians
- Responds to, reviews and approves operational quality of system equipment
- Conducts site surveys of customer sites and plans and designs systems installations
- Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements
- Communicates project status, deliverables, priorities and contingencies
- Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly
- Troubleshoots, diagnoses and applies logical solutions to installation problems.
Job Qualifications
- Degree in computer science, engineering or related field
- With 3 or more years of field or engineering experience
- Minimum 3 years' experience as a Team Lead, with experience leading larger teams
- Experience in IT Deskside/Desktop break/fix support, with experience in an enterprise type environment with 1000+ end users
- Experience working with customer technology and support requirements
- Experience working with computer systems
- Experience working with the company's hardware, software and equipment products
- Experience working with various computer applications and ability to apply to situation
- Good interpersonal skills to communicate and work with customers and team members
- Analytical and problem-solving skills
- Organizational and time management skills
- Good computer skills
- Ability to resolve hardware/software problems
Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160
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