Desktop Team Lead

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH104767_1630895071
Salary S$3500 - S$4500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Description

  • Provides technical installation support to field technicians
  • Responds to, reviews and approves operational quality of system equipment
  • Conducts site surveys of customer sites and plans and designs systems installations
  • Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements
  • Communicates project status, deliverables, priorities and contingencies
  • Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly
  • Troubleshoots, diagnoses and applies logical solutions to installation problems.

Job Qualifications

  • Degree in computer science, engineering or related field
  • With 3 or more years of field or engineering experience
  • Minimum 3 years' experience as a Team Lead, with experience leading larger teams
  • Experience in IT Deskside/Desktop break/fix support, with experience in an enterprise type environment with 1000+ end users
  • Experience working with customer technology and support requirements
  • Experience working with computer systems
  • Experience working with the company's hardware, software and equipment products
  • Experience working with various computer applications and ability to apply to situation
  • Good interpersonal skills to communicate and work with customers and team members
  • Analytical and problem-solving skills
  • Organizational and time management skills
  • Good computer skills
  • Ability to resolve hardware/software problems

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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