Desktop Team Lead

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH104767_1630895071
Salary S$3500 - S$4500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Job Description

  • Provides technical installation support to field technicians
  • Responds to, reviews and approves operational quality of system equipment
  • Conducts site surveys of customer sites and plans and designs systems installations
  • Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements
  • Communicates project status, deliverables, priorities and contingencies
  • Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly
  • Troubleshoots, diagnoses and applies logical solutions to installation problems.



Job Qualifications

  • Degree in computer science, engineering or related field
  • With 3 or more years of field or engineering experience
  • Minimum 3 years' experience as a Team Lead, with experience leading larger teams
  • Experience in IT Deskside/Desktop break/fix support, with experience in an enterprise type environment with 1000+ end users
  • Experience working with customer technology and support requirements
  • Experience working with computer systems
  • Experience working with the company's hardware, software and equipment products
  • Experience working with various computer applications and ability to apply to situation
  • Good interpersonal skills to communicate and work with customers and team members
  • Analytical and problem-solving skills
  • Organizational and time management skills
  • Good computer skills
  • Ability to resolve hardware/software problems

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy