Responsibilities:

• Be the champion for all available digital services.
• Actively manage customer's purpose of visit to better manage their experience and expectations.
• Drive an excellent digital culture through active sharing and educating customers to migrate to digital services at all opportunities.
• Handle and follow up on customer enquiries on digital issue and queries.
• Maintain exceptional level of customer service and experience.
• Making referrals to appropriate parties leading to successful sales opportunities.
• Assisting with customer requests that can be done digitally while promoting the independent use of available digital solutions.
• Support cash counter activities through active customer engagement and encourage migration to online or off-premises channels.

Requirement:

• Minimum Diploma
• At least 1 year of experience in Customer Service, Brand Ambassador or Digital Ambassador role
• Highly adaptable and ability to deal with ambiguity.
• Experience in delivering customer journeys, and digital features.
• Able to work in a fast paced environment.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

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