Digital Product Manager | Bank | Contract

Location Singapore
Discipline Banking & Finance
Job Reference BBBH119501_1706518453
Salary Negotiable
Consultant Name Charmane Castillo Lalog
Consultant Email charmane.lalog@manpower.com.sg
Consultant Contact No. 6232 8801
EA License No. 02C3423
Consultant Registration No. R1767650


Responsibilities:


  • Drive Digital Product Proposition
    • Formulate a sound digital product proposition that appeals to our customers
    • Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome.
  • Design Customer Journeys with data in mind
    • Work closely with a wide range of stakeholders to understand customer job to be done and define a digital CX that truly meet our customers' needs across different digital touchpoints.
    • Drive customer immersions by listening to feedback and conduct research on best-in-class and evolving market practice to define the most efficient/customer-friendly UI experience.
    • Study customer profiles, segment & transactional behaviours to gain a better & deeper insight to the problem statement & untapped opportunities.
  • Drive Online Channel Share
    • Develop ideas to grow online acquisition channel share by leveraging on our digital platforms.
    • Analyse and leverage on internal/external Data to identify areas of opportunities to increase penetration of digital adoption and active rates.
    • Engage Product and Business Analytics on targeted marketing campaigns to target the right customers.
  • Drive digital initiatives in the personal investing space:
    • Lead/coordinate the development of key digital initiatives with various stakeholders from onboarding till fulfilment.
    • Understand market situation and use data to propose enhancement recommendations.
    • Support post-implementation tasks such as user training to touch-points, production problem investigation and escalation.


Requirements


  • Degree in Marketing or any related field
  • Good interpersonal, written and verbal communication skills.
  • Proficient in excel and MS Office suite of products.
  • Self-motivated, innovative, able to think systematically and multi-task.
  • Able to work in a fast-paced environment.


Interested Applicants, please email your resume to charmane.lalog@manpower.com.sg (R1767650), stating the position as the subject title in the email.
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy


Charmane Castillo Lalog License No.: 02C3423 Personnel Registration No.: R1767650

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy