Responsibilities:

• Offers high level of consistent, quality service support to our customers
• Approach customers at our sales sites, attend to customers' requests in line with policies and procedures, striving for first class experience
• Using simple, clear and concise languages to communicate effectively with customers
• Actively listen and probe questions to accurately advise customise solutions based on customer's needs and requirements
• Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to achieve our sale target
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers' satisfaction
• Being customer centric - Gather customers' feedback, ideas and suggestions to bring the team/organisation be closer to our customers
• Actively participate in process improvement sessions, providing constructive feedback and suggestions

Requirements

• Minimum GCE "O" Level and above
• Understanding of the principles of Customer Service and customer behaviour
• Experience in delivering high customer satisfaction and high employee satisfaction
• Demonstrated ability to manage own workload and effectively prioritize activities
• Ability to manage change effectively
• Exceptional listening and analytical skills
• Proficiency in general desk top orientation and particularly in Word and Excel

Jireli Gem Mejia Cabria EA License No. 02C3423 Personnel Registration No. R1434374

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