Duty Manager (Night Shift)

Location Singapore, Singapore
Discipline Hospitality & Accommodation
Job Reference Cris_1562298004
Salary AWS+VB
Consultant Name Cristina Malabuyoc Malijan
Consultant Email cristina.malijan@manpower.com.sg
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Roles and Responsibilities:

  • Act as Manager on duty , dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise
  • Manage and monitor all activities for events, happening in the convention centre during overnight hours and ensure service standards.
  • Coordinate responses and communication in emergencies.
  • Ensure all front of house public areas are well maintained and kept to high standards of cleanliness and good repair
  • Conduct quality checks on facilities and services during the shift.
  • Maintain a log of all occurrences for the attention of other departments
  • Ensures standards and house rules are maintained during the shift in all areas
  • Maintain a professional and high-quality service level at all times
  • Solicit guest opinion by ensuring a strong front of the house presence - meeting guests, and assist the operation department in checking the premises to ensure standards are maintained
  • Monitor and analyse customer feedback/data and where applicable act upon guest comments
  • Understand and respond to customer's needs and ensure a high level of guest satisfaction

Requirements

  • Diploma / Degree in any discipline
  • Previous Front Office or Night Auditor experience in supervisory/ management capacity experience
  • Resilient, pro-active and able to work independently under minimal supervision.
  • Team player with strong interpersonal skills, results-oriented and customer-focused
  • Proven excellence in leading teams successfully

Interested candidates, please send us your updated resume in MS word format, stating your date of availability, current/last drawn salary & expected salary to : Cristina.malijan@manpower.com.sg or call 62328835 for a short discussion

(EA Lic. 02C3423 / Reg No. R1111547)

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547