Key Responsibilities:
Guest Satisfaction:

• Understand and meet the needs of our customers, ensuring a high level of guest satisfaction.
• Maintain professionalism and deliver a high-quality service at all times.
• Act as the senior reporting official on duty, addressing complaints, special requests, and other issues promptly and effectively.
• Seek feedback from guests, maintain a good presence in the front of the house, and provide support to organizers and visitors.

Operational Duties:

• Manage and oversee all activities within the center, ensuring smooth operations.
• Maintain service and safety standards, actively supporting the operations team.
• Conduct briefings for staff and suppliers, ensuring effective deployment for the shift.
• Supervise supplier services to ensure quality and adherence to standards.
• Coordinate responses and communication in emergency situations.
• Perform regular quality checks on facilities and services throughout the shift.
• Maintain a log of occurrences for the attention of other departments.
• Support the operations team in planning and development initiatives.

Requirements:

• Diploma/Degree in any discipline.
• Minimum of 3 years of experience in a similar role.
• High level of fitness for extensive walking and climbing ladders and stairs during the shift.
• Resilient, proactive, and capable of working independently with minimal supervision.
• Ability to prioritize and organize activities in real-time.
• Experience in effectively planning resources and deploying teams for success.
• Ability to make quick, informed decisions and work under pressure.
• Comfortable with technology, social media, and paperless business processes.
• Willingness to work night shifts, weekends, and public holidays.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy