Key Responsibilities:
Guest Satisfaction:

• Understand and meet the needs of our customers, ensuring a high level of guest satisfaction.
• Maintain professionalism and deliver a high-quality service at all times.
• Act as the senior reporting official on duty, addressing complaints, special requests, and other issues promptly and effectively.
• Seek feedback from guests, maintain a good presence in the front of the house, and provide support to organizers and visitors.

Operational Duties:

• Manage and oversee all activities within the center, ensuring smooth operations.
• Maintain service and safety standards, actively supporting the operations team.
• Conduct briefings for staff and suppliers, ensuring effective deployment for the shift.
• Supervise supplier services to ensure quality and adherence to standards.
• Coordinate responses and communication in emergency situations.
• Perform regular quality checks on facilities and services throughout the shift.
• Maintain a log of occurrences for the attention of other departments.
• Support the operations team in planning and development initiatives.

Requirements:

• Diploma/Degree in any discipline.
• Minimum of 3 years of experience in a similar role.
• High level of fitness for extensive walking and climbing ladders and stairs during the shift.
• Resilient, proactive, and capable of working independently with minimal supervision.
• Ability to prioritize and organize activities in real-time.
• Experience in effectively planning resources and deploying teams for success.
• Ability to make quick, informed decisions and work under pressure.
• Comfortable with technology, social media, and paperless business processes.
• Willingness to work night shifts, weekends, and public holidays.

Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

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