E-Commerce Operations Project Manager (Retail Online), Contract

Location Singapore
Discipline Internet and E-Commerce
Job Reference BBBH134145_1701657622
Salary Negotiable
Consultant Name Kang Abelene Marianne Mrs Rozario Abelene Marianne
Consultant Email [email protected]
Consultant Contact No. 6551 5320
EA License No. 02C3423
Consultant Registration No. R2089914


E-Commerce Operations Project Manager (Retail Online), Contract

Summary
The Operations Project Manager is responsible for providing a seamless and consistent customer experience, transacting with all methods of payment including Retail affordability programs. By aligning people, process and technologies, the Project Manager will ensure the integrity of the customer experience is preserved, by problem solving and executing on our e-commerce day to day operations.

Description

  • Support critical Retail business initiatives, with new or changing offers to our customers.
  • Drive planning and execution of offer setup, across various affordability and instalment programs on


Online

  • Achieve operational excellence in the payment and affordability program areas to ensure a world-class and friction-less customer experience from shopping to order placement to fulfillment.
  • Support the Operations function to identify and track customer- or revenue-impacting payments, financing, compliance and fulfilment issues.
  • Be the advocate for the Retail customer and represent the voice of the company
  • Collaborate across various cross-functional global teams to review issues, root cause analysis and monitor short-term & long-term resolutions.
  • Support closed loop management system creating efficiency, scalability and reducing customer escalations & contacts.
  • Proactively monitor and report on metrics to reduce payment friction.



Key Qualifications

  • Minimum 3 years project management experience and/or 3+ years of hands-on experience working in technology or a technical customer facing role
  • Experience implementing projects or initiatives showcasing good influencing skills & coordinating members from varying teams to work towards one goal/outcome. Excellent planning and follow up skills.
  • Prioritizes deliverables, focusing on critical items with a persistent attention to detail
  • Uses discretion when dealing with confidential information
  • Quick learner, including ability to understand complex and technical concepts
  • Ability to effectively engage in high level, self-directed time management and prioritization of workload
  • Ability to work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure
  • Proven success in team environments demonstrating shared responsibility and accountability with other team members
  • Experience documenting all pertinent information and the nature of the problem with accuracy in all supported systems
  • Experience troubleshooting software or system issues across a broad range of products and services in a customer service environment
  • Experience program managing a broad portfolio of initiatives and priorities
  • Experience interacting & supporting customers with Affordability programs is a plus
    * Education : Bachelors degree or equivalent experience

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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