As an Engagement Manager, you'll work with various stakeholders at different levels of the organization to manage projects, monitor operations, monitor engagements, and improve transparency. You'll provide diplomatic and timely communication. Responsibilities include but not limited to:

• Oversee multiple concurrent engagements from onboarding to handoff
• Ensure team leadership has a clear understanding of goals and timelines of engagements
• Analyze and solve problems across the program (people, structures, and processes)
• Identify the things that work together to improve operational health
• Ensure standards for communications and reporting are being followed
• Monitor and provide feedback on communications of your team
• Maintain a cultural awareness in your communications
• Influence across the team leadership level to solve problems affecting how the teams we work with get their work done
• Develop and maintain engagement metrics, which will be used to assess overall health of the program, report to leadership, and support expansion and contraction of contractor teams size
• Make data-driven decisions

Job Qualifications:

• Degree in Business or any related field
• 3 - 5 years' experience working with complex cross-functional projects in a technology company
• Experience working with third party engineering resources embedded with development teams, particularly in a client services environment
• Able to identify and implement process design and re-engineering to achieve both incremental and transformational business impact
• Able to assess project risks and identify appropriate mitigation strategies
• Comfortable talking about technical matters with businesspeople and business matters with technical people. Successful at getting buy-in for your ideas with a demonstrated affinity for metrics.
• Excellent interpersonal, analytical, problem-solving, influencing, prioritization, decision-making and conflict resolution skills
• Experience managing software development projects with internal development teams augmented by 3rd party contractors, vendors, and partners
• Demonstrated strategic vision and experience defining and implementing new processes
• Excellent client service attitude and leadership capabilities
• Customer focused, aware of the importance of end user satisfaction
• Can analyze information to find trends or diagnose problem areas.
• Develop innovative solutions and collaborate with global counterparts and cross-functional teams to implement them

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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