Job scope

• Work with various stakeholders at different levels of the organization to manage projects, monitor operations, monitor engagements, and improve transparency
• Effectively deliver business results by championing a culture of accountability and consistent project management practices
• Oversee multiple concurrent engagements from onboarding to handoff.
• Ensure team leadership has a clear understanding of goals and timelines of engagements.
• Analyze and solve problems across the program (people, structures, and processes)
• Identify the things that work together to improve operational health.
• Ensure standards for communications and reporting are being followed.
• Monitor and provide feedback on communications of your team.
• Maintain a cultural awareness in your communications.
• Influence across the team leadership level to solve problems affecting how the teams we work with get their work done.
• Develop and maintain engagement metrics, which will be used to assess overall health of the program, report to leadership, and support expansion and contraction of contractor teams size.
• Make data-driven decisions.
• Develop innovative solutions and collaborate with global counterparts and cross-functional teams to implement them
• Assess project risks and identify appropriate mitigation strategies.

Job requirement

• Bachelor's degree in Computer science, Marketing or any equivalent
• 3-5+ years' experience working with complex cross-functional projects in a technology company.
• Experience working with third party engineering resources embedded with development teams, particularly in a client services environment.
• You can identify and implement process design and re-engineering to achieve both incremental and transformational business impact.
• Comfortable talking about technical matters with business people and business matters with technical people.
• Successful at getting buy-in for your ideas with a demonstrated affinity for metrics.
• Respectful and influential; you have the ability to push back when needed and can approach work rationally.

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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