Engagement/Account Managers effectively deliver business results by championing a culture of accountability and consistent project management practices. They are the facilitators and motivators, working across departments and offices to ensure collaboration, communication, visibility, and successful delivery of complex projects. Ultimately responsible for helping teams achieve their goals, work strategically together, and remain as adaptable as possible in a fun, ever-changing environment.

They always looking for ways to optimize. This team accelerates engineering and product development across the business by matching internal teams with external vendors and contractors to drive velocity, quality, and innovation.

As an Engagement Manager, you'll work with various stakeholders at different levels of the organization to manage projects, monitor operations, monitor engagements, and improve transparency. You'll provide diplomatic and timely communication.

Job Scope:

• Oversee multiple concurrent engagements from onboarding to handoff. Ensure team leadership has a clear understanding of goals and timelines of engagements.
• Analyze and solve problems across the program (people, structures, and processes).
• Identify the things that work together to improve operational health. Ensure standards for communications and reporting are being followed. Monitor and provide feedback on communications of your team. Maintain a cultural awareness in your communications.
• Influence across the team leadership level to solve problems affecting how the teams we work with get their work done.
• Develop and maintain engagement metrics, which will be used to assess overall health of the program, report to leadership, and support expansion and contraction of contractor teams size.
• Make data-driven decisions.

Job Qualifications:

• Degree in Business/Information Systems or equivalent
• 3 to 5+ years of experience working with complex cross-functional projects in a technology company.
• Experience working with third party engineering resources embedded with development teams, particularly in a client services environment. Able to identify and implement process design and re-engineering to achieve both incremental and transformational business impact.
• Able to assess project risks and identify appropriate mitigation strategies.
• Comfortable talking about technical matters with business people and business matters with technical people. Successful at getting buy-in for ideas with a demonstrated affinity for metrics.
• Respectful and influential; have the ability to push back when needed and can approach work rationally.
• Excellent interpersonal, analytical, problem-solving, influencing, prioritization, decision-making and conflict resolution skills
• Experience managing software development projects with internal development teams augmented by 3rd party contractors, vendors, and partners
• Exceptional process and analytical capabilities
• Demonstrated strategic vision and experience defining and implementing new processes
• Excellent client service attitude and leadership capabilities. Customer focused and aware of the importance of end user satisfaction
• Can analyze information to find trends or diagnose problem areas.
• Have experience defining and reporting on operational metrics and generating problem statements that are supported by the data which have been compiled.
• Develop innovative solutions and collaborate with global counterparts and cross-functional teams to implement them.

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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