Job Responsibilities:

• Respond to tickets escalated from Service Desk, addressing Printer, Wi-Fi, Software, Hardware, and CCTV issues.
• Coordinate with OEM vendors (e.g., DELL, HP) for hardware replacement.
• Perform basic troubleshooting for shop floor-specific software.
• Coordinate and manage vendor site visits to resolve hardware issues.
• Provision hardware for customer end-users and assist with email activation and initial laptop configuration.
• Perform OS installation and software installation for desktops and laptops.
• Conduct shop floor visits during P1 issues and participate in on-call rotation on weekends.
• Provide support to VIP end-users as needed.
• Manage asset inventory and tracking.
• Possess basic network troubleshooting skills.
• Work under the guidance of L3 resources from Offshore.

Job Requirements:

• Diploma in Information Technology, or related field.
• Experience in IT support or related roles.
• Familiarity with printer, Wi-Fi, software, hardware, and CCTV troubleshooting.
• Ability to coordinate with OEM vendors for hardware replacement.
• Basic understanding of shop floor-specific software troubleshooting.
• Good organizational skills to manage vendor site visits and hardware provision.
• Proficiency in OS installation and software installation for desktops and laptops.
• Availability for shop floor visits during shifts and on-call rotation on weekends.
• Ability to handle VIP end-users and provide exceptional customer service.
• Experience with asset management and inventory tracking.
• Basic network troubleshooting skills.