Field Service IT coordinator

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH137158_1713750603
Salary S$2500 - S$3000 per month
Consultant Name Siau Zianyi
Consultant Email
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R23113527

Job Responsibilities:

  • Respond to tickets escalated from Service Desk, addressing Printer, Wi-Fi, Software, Hardware, and CCTV issues.
  • Coordinate with OEM vendors (e.g., DELL, HP) for hardware replacement.
  • Perform basic troubleshooting for shop floor-specific software.
  • Coordinate and manage vendor site visits to resolve hardware issues.
  • Provision hardware for customer end-users and assist with email activation and initial laptop configuration.
  • Perform OS installation and software installation for desktops and laptops.
  • Conduct shop floor visits during P1 issues and participate in on-call rotation on weekends.
  • Provide support to VIP end-users as needed.
  • Manage asset inventory and tracking.
  • Possess basic network troubleshooting skills.
  • Work under the guidance of L3 resources from Offshore.

Job Requirements:

  • Diploma in Information Technology, or related field.
  • Experience in IT support or related roles.
  • Familiarity with printer, Wi-Fi, software, hardware, and CCTV troubleshooting.
  • Ability to coordinate with OEM vendors for hardware replacement.
  • Basic understanding of shop floor-specific software troubleshooting.
  • Good organizational skills to manage vendor site visits and hardware provision.
  • Proficiency in OS installation and software installation for desktops and laptops.
  • Availability for shop floor visits during shifts and on-call rotation on weekends.
  • Ability to handle VIP end-users and provide exceptional customer service.
  • Experience with asset management and inventory tracking.
  • Basic network troubleshooting skills.