Support the onsite engineer functions (H/W, S/W troubleshoot, Service request).
Coordinate with Support teams, providing information such as statistics, graph and logs for the incident investigation and resolution.
Adhere to standard operating procedures. Ensure timely escalation of major and critical incidents.
- Timely reporting of services outages or degradation and/or batch failures
- Support and Coordinate with Support Teams in incident/problem investigation and resolution
- Ensure daily and periodic statistics and reports are timely submitted.
- At least 2 years' experience in end user support
- Very good support knowledge in Microsoft Operation System
- Basic knowledge in IT Infrastructure (H/W, S/W, Network topologies, VPN, Server etc)
Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141