• Location: Remote work
• Lead the customer support team located in Japan
• Salary will commensurate with relevant experience, up to SGD$10,000

Job Scope:

• Establish structure of customer support team, delegation of tasks and team management
• Build Customer Success Plans and establish essential goals to aid the customer and drive usage of the platform
• Preparation of manuals related to customer support (e.g. internal manuals, user manuals)
• Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates
• Statistical/analytical tasks (3C analysis, customer journey analysis, user behavior analysis, transaction analysis, etc.)
• Periodic monitoring of CS activities, daily report, SNS management
• Identify opportunities for improvement within the customer base and internally and propose improvement methods
• Support other departments when required

Job Requirements:

• Experience in leading customer support functions in similar industries (crypto, finance, fintech)
• Attention to details and willing to take on new challenges

*Shortlisted candidates will be informed.

Interested applicants please send in your updated resume to jeffrey.koh@manpower.com.sg with the subject "Customer Success Manager"

Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423

Jeffrey Koh Kok Ann License No. 02C3423 Personnel Registration No. R1770345

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