[Fintech/ Crypto] Customer Success Manager

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH109373_1642132823
Salary variable bonus
Consultant Name Jeffrey Koh Kok Ann
Consultant Email jeffrey.koh@manpower.com.sg
Consultant Contact No. 6232 8809
EA License No. 02C3423
Consultant Registration No. R1770345

  • Location: Remote work
  • Lead the customer support team located in Japan
  • Salary will commensurate with relevant experience, up to SGD$10,000

Job Scope:

  • Establish structure of customer support team, delegation of tasks and team management
  • Build Customer Success Plans and establish essential goals to aid the customer and drive usage of the platform
  • Preparation of manuals related to customer support (e.g. internal manuals, user manuals)
  • Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates
  • Statistical/analytical tasks (3C analysis, customer journey analysis, user behavior analysis, transaction analysis, etc.)
  • Periodic monitoring of CS activities, daily report, SNS management
  • Identify opportunities for improvement within the customer base and internally and propose improvement methods
  • Support other departments when required

Job Requirements:

  • Experience in leading customer support functions in similar industries (crypto, finance, fintech)
  • Attention to details and willing to take on new challenges

*Shortlisted candidates will be informed.

Interested applicants please send in your updated resume to jeffrey.koh@manpower.com.sg with the subject "Customer Success Manager"

Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423

Jeffrey Koh Kok Ann License No. 02C3423 Personnel Registration No. R1770345

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